Careers

[vc_row][vc_column width=”1/2″][mk_custom_list title=”Careers at Fidelus” icon_color=”#479a51″ margin_bottom=”30″ align=”none”]Fidelus Technologies is a leading provider of Unified Communication and Collaboration (UCC) Solutions. Our fanatical approach to client service coupled with specialized technical expertise, a full service offering and 10 years of experience in enterprise class solutions has given us a unique understanding of how UCC solutions can be leveraged in your organization.

At Fidelus our employees are our most important asset and we cultivate a highly collaborative environment. The Fidelus team is committed to the highest level of customer service to guarantee 100% client satisfaction. These high levels of customer satisfaction are attributed to Fidelus’ culture and the quality of our workforce. In recent internal surveys, over 95% of employees cite a highly positive environment, high value of the quality of work of their peers, and an opportunity to learn and grow within the company.[/mk_custom_list][/vc_column][vc_column width=”1/2″][mk_custom_list title=”Our Culture & Values” icon_color=”#479a51″ margin_bottom=”30″ align=”none”]Our culture is the foundation for everything we do here at Fidelus, as part of this we have 10 core values which every member of the Fidelus team is expected to reflect in day-to-day business. Maintaining the culture of Fidelus is a huge objective within the company, and these values reflect what we strive to accomplish daily.

  1. Wow with exceptional service
  2. Foster teamwork & friendships through open & honest communication
  3. Be passionate & make it happen
  4. Strive for excellence
  5. Be adventurous, creative and open-minded
  6. Embrace & drive change
  7. Evolve through growth & learning
  8. Be inclusive & leverage diversity
  9. Be humble
  10. Foster a fun environment

[/mk_custom_list][/vc_column][/vc_row][vc_row][vc_column width=”1/1″][mk_padding_divider size=”30″ width=”1/1″ el_position=”first last”][mk_layerslider id=”3″ width=”1/1″ el_position=”first last”][mk_padding_divider size=”70″ width=”1/1″ el_position=”first last”][/vc_column][/vc_row][vc_row][vc_column width=”1/3″][mk_icon_box title=”CONVINIENT LOCATION” text_size=”14″ icon=”moon-office” style=”simple_ultimate” icon_size=”small” icon_location=”left” circled=”false” icon_color=”#74b44a” icon_circle_color=”#0bb697″ box_blur=”false” margin=”30″ width=”1/1″ el_position=”first” rounded_circle=”false” font_weight=”inherit”]Located in the heart of Midtown Manhattan, we are just a few steps away from Penn Station and most subway lines making for a quick and easy commute.[/mk_icon_box][/vc_column][vc_column width=”1/3″][mk_icon_box title=”MONDAY’S BREAKFAST & FRIDAY’S LUNCH” text_size=”14″ icon=”moon-food-2″ style=”simple_ultimate” icon_size=”small” icon_location=”left” circled=”false” icon_color=”#74b44a” icon_circle_color=”#0bb697″ box_blur=”false” margin=”30″ width=”1/1″ rounded_circle=”false” font_weight=”inherit”]Catch up with teammates about their weekends over Mondays provided breakfast and commend another successful week with colleagues during Fridays catered lunch.[/mk_icon_box][/vc_column][vc_column width=”1/3″][mk_icon_box title=”IN-HOUSE IT” text_size=”14″ icon=”moon-screen” style=”simple_ultimate” icon_size=”small” icon_location=”left” circled=”false” icon_color=”#74b44a” icon_circle_color=”#0bb697″ box_blur=”false” margin=”30″ width=”1/1″ el_position=”last” rounded_circle=”false” font_weight=”inherit”]Computer problems? No need to worry. Our in house IT staff is readily available to help with any technological issues you may be experiencing while they happen.[/mk_icon_box][/vc_column][/vc_row][vc_row][vc_column width=”1/1″][mk_padding_divider size=”20″ width=”1/1″ el_position=”first last”][/vc_column][/vc_row][vc_row][vc_column width=”1/3″][mk_icon_box title=”GREAT BENEFITS” text_size=”14″ icon=”moon-umbrella” style=”simple_ultimate” icon_size=”small” icon_location=”left” circled=”false” icon_color=”#74b44a” icon_circle_color=”#0bb697″ box_blur=”false” margin=”30″ width=”1/1″ el_position=”first” rounded_circle=”false” font_weight=”inherit”]Fidelus’ comprehensive benefits program gives you a choice of benefit plans with a commitment to promote better health for you and your family.[/mk_icon_box][/vc_column][vc_column width=”1/3″][mk_icon_box title=”STARBUCKS COFFEE” text_size=”14″ icon=”moon-cup” style=”simple_ultimate” icon_size=”small” icon_location=”left” circled=”false” icon_color=”#74b44a” icon_circle_color=”#0bb697″ box_blur=”false” margin=”30″ width=”1/1″ rounded_circle=”false” font_weight=”inherit”]Spending too much money on your multiple times a day coffee fix? Fidelus offers a state of the art Starbucks coffee machine to satisfy just about any caffeine craving.[/mk_icon_box][/vc_column][vc_column width=”1/3″][mk_icon_box title=”FRIENDLY ENVIRONMENT” text_size=”14″ icon=”moon-happy-2″ style=”simple_ultimate” icon_size=”small” icon_location=”left” circled=”false” icon_color=”#74b44a” icon_circle_color=”#0bb697″ box_blur=”false” margin=”30″ width=”1/1″ el_position=”last” rounded_circle=”false” font_weight=”inherit”]Here at Fidelus we have a sense of community and camaraderie. We do not just clock in and clock out, we offer on-site and off-site activities to enjoy with your teammates.[/mk_icon_box][/vc_column][/vc_row][vc_row][vc_column width=”1/1″][mk_fancy_title tag_name=”h1″ style=”true” color=”#222222″ size=”16″ font_weight=”inhert” margin_top=”35″ margin_bottom=”30″ font_family=”none” align=”center” width=”1/1″ el_position=”first last”]Check Out the Workspace[/mk_fancy_title][mk_gallery images=”7598,7599,7600,7601,7602,7603″ column=”6″ height=”200″ frame_style=”simple” width=”1/1″ el_position=”first last” disable_title=”false” order=”ASC” orderby=”menu_order”][mk_padding_divider size=”20″ width=”1/1″ el_position=”first last”][/vc_column][/vc_row][vc_row][vc_column width=”1/2″][mk_custom_list title=”Open Positions” icon_color=”#479a51″ margin_bottom=”30″ align=”none”]Fidelus is seeking motivated and energetic team players to join our progressive and rapidly growing company. Please review our open positions below.[/mk_custom_list][/vc_column][vc_column width=”1/2″][mk_custom_list title=”Fill Out the Form” icon_color=”#479a51″ margin_bottom=”30″ align=”none”]If you are interested in joining the Fidelus team, please email your resume to careers@fidelus.com or fill out the form below.[/mk_custom_list][/vc_column][/vc_row][vc_row][vc_column width=”1/2″][vc_accordions style=”fancy-style” action_style=”accordion-action” open_toggle=”0″ container_bg_color=”#fff” width=”1/2″ el_position=”first”][vc_accordion_tab icon=”mk-moon-tree-4″ title=”Software Sales Executive”][mk_custom_list style=”e26c” icon_color=”#74b44a” margin_bottom=”30″ width=”1/1″ el_position=”first last” align=”none”]

Minimum Requirements
  • A degree in business or related experience preferred
  • 3 years of inside sales experience preferred with a proven track record of success in managing and
  • growing accounts
  • Detail-oriented with the ability to manage multiple high priority activities
  • Excellent communication skills, both verbal and written
  • A hunger to learn and ability to flourish in a dynamic, high-growth, entrepreneurial -environment
  • Entrepreneurial, self-starter with hands-on approach
  • Cultural Fit!!

Click here to download the full job description PDF.

[/mk_custom_list][/vc_accordion_tab][vc_accordion_tab icon=”mk-moon-palette” title=”UC Tier 2 Support Engineer”][mk_custom_list style=”e26c” icon_color=”#74b44a” margin_bottom=”30″ width=”1/1″ el_position=”first last” align=”none”]

Required Skills & Experience
  • Bachelor’s degree preferred
  • Level-2: Active CCNP-V certification required
  • Approximately 2 to 4 years of relevant work experience in Unified Communications support
  • Intermediate level experience with:
    • Configuration, maintenance, and troubleshooting for Cisco Unified Communications Manager and
    • The Cisco Unified Communications Suite of platforms
    • Voice gateways and signaling protocols: MGCP, SIP, H.323, SCCP, digital PRI/T1, analog FXO/FXS,
    • Cisco Unified Border Element, media resources and SRST/SRSV.
  • Working knowledge of Cisco Unified Contact Center Express
  • Knowledge of CCM SDI/ SDL traces & experience in a TAC environment is a big plus
  • Excellent verbal communications and written documentation skills are required.
  • Strong time management, organizational skills and ability to multi-task and meet deadlines
  • Solid experience with CME/CUE
  • Solid experience with CME/CUE
  • Solid experience with CME/CUE

Click here to download the full job description PDF.

[/mk_custom_list][/vc_accordion_tab][vc_accordion_tab icon=”mk-moon-console” title=”UC Tier 3 Support Engineer”][mk_custom_list style=”e26c” icon_color=”#74b44a” margin_bottom=”30″ width=”1/1″ el_position=”first last” align=”none”]

Required Skills & Experience
  • Bachelor’s degree preferred
  • Level-3: Active CCIE-V certification required
  • Expert level experience with:
    • ConfigurConfiguration, maintenance, and troubleshooting for Cisco Unified Communications
    • Manager and the Cisco Unified Communications Suite of platforms
    • Voice gateways and signaling protocols: MGCP, SIP, H.323, SCCP, digital PRI/T1, analog
    • FXO/FXS, Cisco Unified Border Element, media resources and SRST/SRSV.
    • Working knowledge of Cisco Unified Contact Center Express
  • Knowledge of CCM SDI/ SDL traces & experience in a TAC environment
  • Comfortable reviewing Cisco SRNDs, protocol RFCs, and various integration guides
  • Approximately 5+ years of relevant work experience in Unified Communications support
  • Strong time management, organizational skills and ability to multi-task and meet deadlines
  • Excellent verbal communications and written documentation skills are required.
  • Strong time management, organizational skills and ability to multi-task and meet deadlines
  • Solid experience with CME/CUE

Click here to download the full job description PDF.

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