Managed Services

[vc_row][vc_column width=”1/1″][vc_column_text title=”Collaboration Managed Services (CMS) Team” disable_pattern=”false” align=”left” margin_bottom=”0″ p_margin_bottom=”20″ width=”1/1″ el_position=”first last”]The CMS team provides support for advanced Cisco collaboration networks. Our CCNA, CCNP, and CCIE certified engineers provide the support you need to keep your Cisco UC & Collaboration environment running at optimal efficiency 24x7x365.[/vc_column_text][mk_padding_divider size=”40″][mk_image src=”” image_width=”1100″ image_height=”350″ lightbox=”false” frame_style=”shadow_only” caption_location=”inside-image” align=”left” width=”1/1″ el_position=”first last” crop=”true” target=”_self” margin_bottom=”10″][mk_padding_divider size=”20″ width=”1/1″ el_position=”first last”][vc_tabs orientation=”horizental” container_bg_color=”#fff” width=”1/1″ el_position=”first last”][vc_tab icon=”mk-moon-compass” title=”What We Provide” tab_id=”1382721619447-0-6″][mk_icon_box title=”Our Certifications include:” text_size=”16″ font_weight=”inherit” icon=”moon-medal” style=”boxed” icon_size=”small” rounded_circle=”false” icon_location=”left” circled=”false” icon_color=”#ffffff” icon_circle_color=”#479a51″ box_blur=”false” margin=”30″ el_class=”boxdb1″]

  • Master Unified Communications
  • Master Managed Services
  • Advanced TelePresence
  • Developer Registered
  • Gold Certified

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Service Offerings:
  • CCNA to CCIE Level Troubleshooting
  • Real-time Proactive Monitoring & Support
  • Incident & Problem Management
  • Software Upgrades & Maintenance
  • Quarterly Business Reviews
  • Release Management
  • 24x7x365 Remote Support

[/mk_custom_list][vc_column_text disable_pattern=”true” align=”left” margin_bottom=”0″]Let our experienced team of Cisco Certified Engineers help you manage your Cisco UC & Collaboration environment.[/vc_column_text][/vc_tab][vc_tab icon=”mk-moon-tag-3″ title=”The Challenge” tab_id=”1382721619655-0-4″][vc_column_text disable_pattern=”true” align=”left” margin_bottom=”0″ p_margin_bottom=”20″ width=”1/1″ el_position=”first last”]Implementing a collaboration solution can greatly extend your employees’ ability to work seamlessly with each other. These gains, however, may be fleeting as increased complexity, management tool costs and operational overhead erode the anticipated ROI.[/vc_column_text][/vc_tab][vc_tab icon=”mk-moon-home-4″ title=”Solution & Impact” tab_id=”1382721619804-0-10″][vc_column_text disable_pattern=”true” align=”left” margin_bottom=”0″ p_margin_bottom=”20″ width=”1/1″ el_position=”first last”]For nearly a decade, Fidelus has grown and developed the Collaboration Managed Services (CMS) to respond to these business challenges. Clients can engage our Technical Assistance Center (TAC) engineers for support 24x7x365. From simple configurations to in-depth trace file and protocol debugging, our CCNA, CCNP, and CCIE certified support engineers provide you with the support you need to keep your Cisco UC & Collaboration environment running at optimal efficiency. In addition, while leveraging robust proprietary tools to provide real-time monitoring on your platforms and devices, our engineers will provide your team with up-to-date status changes in your UC & Collaboration environment and proactively respond accordingly while acting as a seamless extension of your team.

Our CMS programs range from providing simple monitoring and incident escalation to fully owning and carrying incidents to final resolution. As required, we proactively engage your team and vendors including Cisco TAC and PSTN carriers. Our advanced plans include maintenance and upgrades for hardware and software.

Using ITIL best practices and proprietary tools our CMS team manages over 150,000 endpoints globally. Our clients include industry leaders in professional services, legal, healthcare and more.[/vc_column_text][/vc_tab][/vc_tabs][/vc_column][/vc_row]

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